After receiving your e-mail of booking quotation request, we will immediately provide you the tour price with details of service. You should receive the price quotation within 24 hours. Some necessary information may be required from you before we can send the quotation.

Our price is change, and flexible so that we can ensure offering our clients with the best price that they can afford. On the other hand, some tour program may not meet your time of arrival and departure in Cambodia and the tour program may be tailored to your time.

After you have accepted to the price and tour program we offered, we will book all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of hotels, flights, tours, etc. and the booking status and also payment term. Upon tour confirmation, we will request a 30% deposit in order to guarantee your reservation. The 70% remaining balance can be settled when you have arrived Cambodia and on the first day of arrival.

Our tour can be started once you arrive at the Phnom Penh International Airport or Siem Reap International Airport in Cambodia or any border check point. In other words, you can depart from any country and start your tour upon arrival.

We can do so, but not recommended. The reason is that the best airfares from your home town, is your local travel agents can offered better than we do. For example, if your flight starts from USA to Phnom Penh, you should purchase the air tickets from the country which is your starting point in order to obtain the best special fares. No agents in Cambodia, Thailand, Vietnam, Singapore, Malaysia, etc. can offer you a better deal, including us.
It is an attempt of International Airline regulation to prevent cross border air-ticketing manipulation in one single region or company so as the world-wide local vendors can survive.

For your information, There are airlines that have flight link to Cambodia such as Thai Airways, Singapore Airlines, Malaysia Airlines, Vietnam Airlines, China Airlines, Asiana Airlines, Eva Airways, American Airlines, British Airways, & Quantas Australian Airways.

In every tour program, the price quotation in generally is include of your hotel accommodation, airport transfers and other transports such domestic flights, boats, or cars in Cambodia, sightseeing with a local English or French-speaking tour guide as described in the itinerary, meals as stated, and all entrances stated. However, some tour quotation may be differences as the tour program is tailored to the traveler need. The service that included/excluded will be described in the itinerary.

The tour can start from 1 person up and depending on your arrival and departure date.

Upon tour confirmation, we require a 30% non refundable deposit of the total amount which can be remitted by faxing your credit card authorization form with your signature and the photocopy of your credit card front and back side. The other way is to make by Bank transfer.
The remaining balance of 70% can be settled when you have arrived Cambodia on the first day, the amount is in USD, and we prefer by cash, if by credit card we charge transaction service fee 3%.
Note: In cash of full payment requirement at any specific date, the information will be advice to you in advance.

Your deposit is need, so that we know you are serious in taking the tour and show up. Before the tour operation, we have to secure your space with other related service provider such as hotels, etc., This will ensure that your tour will run smoothly. The remaining balance can be settled on arrival later as discussed in Q8.

It is a very important question because of it involves your money. We have been trying to state all the terms here, so that you can be sure of no surprise later. If you need more information please consult us.

Before the tour starts

• In case you have to cancel your tour, the 30% deposited will be forfeited. If the full amount has been paid, we will refund to you 70% of the total amount, provided you notify us before tour date.
• In case we have to cancel your tour or unable to operate it after receiving your payment, but before the tour starts, you will receive full refund. This is a very rare instance, resulted from unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or sudden cancellation of airline without notice.

In our travel industry, generally a cancellation fee of 50 or up to 100% cancellation fee is applied if cancellation was made less than a specified number of days. This is another good term we give to you.

After the tour starts

In case you need to cancel the tour on your own due to illness, emergency need, or dissatisfaction*, the refund will be the amount less the number of days utilized plus 20% cancellation fees. (Just an example of calculation - you had paid USD 1,000 for 7 days tour, already utilize 2 days; cancellation fee is USD 1000/7 x 2 days + USD 200 = USD 486. REFUND is USD 514)
In case we have to stop the tour due to unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or accidents, refund less the number of days utilized only. (e.g. As the above example - USD 1000/7 x 2 days = USD 286. REFUND is USD 714).

Note: The above calculation does not cover airfares, as it relate to different airlines policies.

• Dissatisfaction: We put this up fore-front does not imply that we provide low quality of service, but for the rare cases that our clients' expectation is higher than what we can really provide. This is because each individual is different with varied interests, characters, and like & dislike. If you were not satisfied during your tour, please ask for the abrupt termination of the tour, and the cancellation fees will be calculated based on the number of days being utilized as with the above calculation. We will not charge the additional 30% cancellation fees. Please do not utilize all the tour and claim dissatisfy later, as there will be no money left for refund. We reserve the right to charge this additional 30% cancellation fee in case you terminate the tour because of illness or emergency need to leave, but claim "dissatisfaction".

When viewing the information for your selected hotel, you will note the rate schedule in the same page that display. Once you have chosen a room type, entering the guest details and click ‘Reserve’. This will take you to the name/contact details form. Please complete this form and submit it by clicking on ‘Confirm now’. Once you have enter the “Confirm now” button you will receive an email indicating that your booking has been received and is currently being processed.

To learn more about the hotel you will stay and see a host of colored photographs of important features, simply sent us an e-mail or make a request in the special request field when you enter the booking. We will be sending you as much information as we can.

You will NOT be required to give your card details to make a hotel reservation until you have received our confirmation on the hotel cost and private transfer (s) (if any) and you have chosen to go ahead with the reservation.

At that stage, we will then require your credit card details to secure the rate and the confirmation of your reservation. However, your credit card will only be charged once the reservation is confirmed by us (i.e. we will NOT charge your card if we CANNOT secure the reservation for you).

Our Customer Service Agents will immediately proceed with your request and send you a booking summary detailing the reservation. Normally, within 24 hours, you will be notified via email with confirmation.

The rates published by angkor7thtravel.com are only available through our service. If you reserve directly with the hotel, you can expect to be quoted significantly higher rates.

For many of the hotels we sell, we are able to provide instant confirmation. In other cases, your booking will normally be confirmed within 24 hours. You will be notified via e-mail with confirmation or any changes in your booking status.

All of our published rates are per room, for either 1 or 2 persons. Single bed is for 1 person, twin/double bed is for two persons. Triple room is on advance request.

The hotel published rates (or called Walk-in Rate, Tariff Rate) are given to the guests who book the hotel room directly. This means that you deal directly with the hotel and it is call "guest account" or "hotel account". Generally, the hotel will collect the payment after you had used the service. However, it is the international practice that travel agents like ourselves will get a rate much cheaper called Agency Rate. Upon reservation, the hotel considers it as "agency account". Although we enjoy lower rate and extend it to our clients, we are fully responsible to collect the payment from the clients and pre-pay to the hotel.

Angkor7thtravel.com does not charge you additional servicing fees. The published discounted rate, listed for each hotel, includes all applicable hotel service charges and local taxes. This is the only amount that you pay.

Upon booking is confirmed, you will be notified in the e-mail the hotel rate and the payment policy according to different hotel policy. For most of confirmed hotel booking, we required 30% deposit of total charge and the 70% will be collected upon arrival.
In case of full or partial payment is required upon confirmation, we will notify you in advance.

After receiving your payment, we will issue you the hotel voucher, which can be sent to you by fax or by e-mail. Present this voucher to the hotel.

We do not charge a cancellation fee for rooms that have not been confirmed. However, once your room has been confirmed, and you have paid the 30% the amount will be forfeit. For those hotels that policies require full payment at specific day before you arrived, The cancellation is as detailed below.

Any policies dictated by the hotel will always take precedence over the policy stated here. If the requested hotel’s policies are different, you will be informed in your confirmation email. Please review all cancellation policies that apply, as well as fees that you may incur as a result of a cancellation.

If you cancel:

+21 Days before requested arrival date	There is NO CANCELLATION FEE
21 - 14 Days before requested arrival date	There is a 5% administration charge (minimum $10).
13 - 7 Days before requested arrival date	There is a 20% administration charge.
6 - 0 Days before requested arrival date	There is a one night per room cancellation fee and a 5% refund administration fee for any refunded room nights.